Terms and Conditions

Please read these terms carefully before using CommentFlow's AI-powered comment analysis service.

Last updated: September 7, 2025

Acceptance of Terms

By accessing and using CommentFlow ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Description of Service

CommentFlow is an AI-powered comment analysis platform that helps YouTube content creators:

AI-powered sentiment and toxicity analysis
Automatic filtering of inappropriate content
Detailed analytics and engagement insights
Browser extension for enhanced management

User Accounts and Registration

To use our Service, you must create an account and provide accurate, complete, and current information. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

You agree to:

  • Provide accurate and truthful information during registration
  • Maintain the security of your login credentials
  • Notify us immediately of any unauthorized use of your account
  • Be responsible for all activities that occur under your account

Payment Terms and Coin System

CommentFlow operates on a pay-per-use coin system:

Coin System Overview

1 coin = 1 comment analysis (~$0.01)
Secure payments via Paddle
Coins never expire
30-day pricing change notice

All payments are processed securely through Paddle. By making a purchase, you agree to Paddle's terms of service.

Acceptable Use Policy

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Attempt to gain unauthorized access to our systems
  • Upload malicious code or engage in harmful activities
  • Use the service for any illegal or unauthorized purpose
  • Reverse engineer or attempt to extract the source code of our AI models

Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of CommentFlow and its licensors. The Service is protected by copyright, trademark, and other laws.

AI Analysis Disclaimer

Our AI-powered comment analysis is provided for informational purposes only:

  • AI analysis may not be 100% accurate and should be used as a guide
  • Final moderation decisions remain the responsibility of the content creator
  • We continuously improve our AI models but cannot guarantee perfect accuracy
  • Users should review filtered comments periodically to ensure appropriate moderation

Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue the Service at any time with reasonable notice.

Limitation of Liability

To the maximum extent permitted by law, CommentFlow shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will cease immediately. Unused coins will be forfeited upon account termination.

Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

Privacy Policy

We are committed to protecting your privacy and personal information. This section outlines how we collect, use, and protect your data.

Information We Collect

  • Personal information you provide during account registration (name, email)
  • YouTube channel information when you connect your account
  • Comment data from your YouTube videos (for analysis purposes only)
  • Usage data and analytics to improve our service
  • Payment information (processed securely through Paddle)

How We Use Your Information

  • Provide AI-powered comment analysis and filtering services
  • Process payments and manage your account
  • Send important service updates and notifications
  • Improve our AI models and service quality
  • Provide customer support

Data Protection

We implement industry-standard security measures to protect your data. Comment data is only processed for analysis and is not stored longer than necessary. We comply with YouTube's Terms of Service and API policies.

Your Rights

You have the right to access, correct, or delete your personal information. You can revoke CommentFlow's access to your YouTube data at any time through your Google account settings.

Refund Policy

We are committed to providing exceptional service and value to our customers. Please note that all coin purchases are final and non-refundable.

Refund Policy

Important: All coin purchases are final and non-refundable. This includes:

  • Unused coins
  • Partially used coin balances
  • Coins used for comment analysis
  • Bulk purchases and promotional offers

Why No Refunds?

Our no-refund policy ensures fair pricing and prevents abuse of our service. We encourage customers to carefully consider their coin needs before making a purchase. We offer various coin packages to accommodate different usage requirements.

Customer Support

While we cannot provide refunds, our support team is available to assist with any technical issues or questions about our service. If you experience any problems, please contact us at aifusionsite@gmail.com and we'll be happy to help resolve any issues.

Contact Information

If you have any questions about these Terms and Conditions, please don't hesitate to contact us:

Email Support

aifusionsite@gmail.com

We typically respond within 24 hours

Business Address

Dhaka, Bangladesh

For legal correspondence